TERMS & CONDITIONS OF THE “WARRANTY PLUS” PROGRAMME

§1. General provisions

  1. These Terms & Conditions set out the rules for the operation of the “Warranty PLUS” programme (hereinafter: the Programme), offered by: 7SUN Paweł Sternal
    ul. Wojska Polskiego 8
    41-208 Sosnowiec
    NIP: 644-325-86-02
    REGON: 384626742
    hereinafter referred to as the Guarantor.
  2. The Warranty PLUS Programme constitutes an extended form of protection for equipment purchased from the Guarantor and is intended to provide Customers and investors with increased security, more efficient service support and continuity of operation of photovoltaic installations.
  3. The Programme covers exclusively inverters with a capacity of up to 20 kW and energy storage systems with a capacity of up to 10 kWh purchased from the Guarantor from 17 October 2025, subject to the conditions set out in these Terms & Conditions being met.
  4. Participation in the Programme takes place automatically at the time of purchase of the device referred to in para. 3, provided that the invoice contains the item “Warranty PLUS”.

§2. Scope of cover

  1. The Warranty PLUS Programme provides:
    1. A guarantee of replacement of the device (inverter or energy storage system) with new equipment, where, within 7 days from notification of the fault, it is not possible to remove the fault remotely.
    2. Replacement of the device will be carried out from units available in the Guarantor’s warehouse.
      If an identical model is not available, the Guarantor may – following prior consultation with the Customer – supply a device with technical parameters no worse than those of the original device.
    3. If the Customer does not agree to replacement with another model, the Guarantor may provide a replacement device for the duration of the repair.
    4. Assignment of the warranty – the possibility to transfer rights arising from the Programme to the end investor, including in the event of termination or suspension of the installer’s business activity.
    5. Additional reinsurance protection provided directly by the Guarantor, acting as an internal guarantor independent of the device manufacturer.
  2. The protection under the Programme is intended to safeguard the investor’s interests in the event of unforeseen circumstances, in particular relating to the unavailability of the manufacturer’s service support or the termination of the installer’s activity.

§3. Conditions of participation

  1. The Programme covers only devices which are:
    • purchased at the price applicable on the Guarantor’s sales platform (without additional individual price negotiations),
    • clearly marked on the sales invoice with the item “Warranty PLUS”,
    • compliant with the technical requirements specified in § 1 para. 3.
  2. Replacement or repair under the Programme is only possible on the basis of a service request submitted in any form (by e-mail, telephone or in writing) containing:
    • the serial number of the device,
    • the date of purchase,
    • a brief description of the fault.
  3. A service request may be submitted:
  4. In the event of replacement or return of a device, the Customer is obliged to send the device in its original packaging together with all accessories.
  5. The Warranty PLUS cover applies for a period of:
    • 24 months from the date of sale of the device,
    • with the possibility of an additional 2 months allocated for installation at the investor’s premises.
      Cover commences on the date the installation is commissioned, but no later than 2 months from the date of sale..
      Proof of the commencement of operation of the device is the installation acceptance protocol or registered commissioning in the manufacturer’s monitoring system via the application.

§4. Claim handling procedure

  1. Upon receipt of a notification, the Guarantor performs an initial verification and attempts to resolve the issue remotely.
  2. If the fault is not rectified within 7 days from the date of notification, the Guarantor initiates the procedure for replacement of the device.
  3. The replacement device will be supplied from the Guarantor’s current warehouse stock, and the faulty device must be returned within 7 days of receipt of the new equipment.
  4. If the device does not qualify for replacement (e.g. mechanical damage caused by the user), the Guarantor reserves the right to charge the Customer for transport and inspection costs.

§5. Exclusions of liability

  1. The Warranty PLUS Programme does not cover:
    • damage arising from incorrect installation, use contrary to the user manual or interference by unauthorised persons,
    • mechanical damage, flooding, overvoltage or other accidental events not related to a defect of the device,
    • the costs of dismantling and reinstallation of the device at the installation site,
    • devices whose serial number has been removed, altered or is illegible.
  2. The Programme does not constitute an extension of the manufacturer’s warranty but a separate service provided by the Guarantor under its own reinsurance system.

§6. Personal data protection (GDPR)

  1. The controller of the personal data of the Programme participants is 7SUN Paweł Sternal, ul. Wojska Polskiego 8, 41-208 Sosnowiec.
  2. Personal data are processed for the purposes of:
    • handling notifications and providing service support under the Programme,
    • contacting the Customer in connection with warranty and service matters,
    • fulfilling legal and accounting obligations arising from the business activity carried out.
  3. The legal basis for processing the data is Article 6(1)(b) and (c) of the GDPR – performance of a contract and compliance with a legal obligation of the controller.
  4. Data may be disclosed to entities cooperating with the Guarantor in the provision of service or logistics services, to the extent necessary for the performance of the service.
  5. Data will be stored for the period necessary for the implementation of the Programme and for the period resulting from accounting regulations and limitation periods for claims.
  6. Every person has the right to access their data, to have them rectified, to restrict processing, to data portability and to have their data erased in the cases provided for by law.
  7. Any queries regarding the processing of personal data may be sent by e-mail to: rodo@7sun.eu.
  8. A Programme participant has the right to lodge a complaint with the President of the Personal Data Protection Office (UODO).

§7. Final provisions

  1. The Warranty PLUS Programme applies within the territory of the European Union, in particular within the territory of the Republic of Poland.
  2. Participation in the Programme does not require separate registration – the condition is that the requirements set out in § 3 are fulfilled.
  3. The Guarantor reserves the right to amend these Terms & Conditions, provided that such amendments do not affect the rights of Customers who purchased before the amendments entered into force.
  4. In matters not regulated by these Terms & Conditions, the provisions of Polish law shall apply, in particular the Polish Civil Code.
  5. All disputes arising from the implementation of the Programme shall be settled by the courts having jurisdiction over the registered office of the Guarantor.
  6. These Terms & Conditions enter into force on 17 October 2025.